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ADN-TI — Solutions sur mesure

Co-managed IT

We strengthen your internal IT team — without replacing it.

Your IT lead can't be everywhere: daily support, projects, security, research… The co-managed model gives them access to our professional tooling (RMM, ticketing, monitoring), our specialists and on-demand reinforcement — while governance stays in-house.

What's included

Shared access to our RMM platform and ticketing
Service desk overflow during peak periods
Escalation to our specialists (security, Azure, networking)
Vacation and absence coverage
Access to our vendor agreements and licensing
Continuous knowledge transfer

How we work

  1. 1

    Role mapping

    We clearly define who does what: your team, ours, and shared zones.

  2. 2

    Tool integration

    Deployment of the shared platform and escalation processes.

  3. 3

    Ongoing collaboration

    Regular meetings, shared metrics and adjustments as needed.

Frequently asked questions

Are you replacing our technician?

No — co-managed IT is designed to strengthen your team, not replace it. You keep the direct relationship with your users if you wish.

Who owns the tooling and documentation?

Documentation about your environment belongs to you. If our collaboration ends, you leave with everything.

Ready when you are

Ready to take control of your IT?

Book a free 30-minute discovery call. No commitment, no jargon.